Frequently asked questions

The existing Finnish site's chat uses an automated assistant, not a person on duty around the clock. Its audit report is currently in Finnish. You can submit an enquiry at any time; English-speaking phone support is available on weekdays, 09:00–16:00 Helsinki time, on +358 9 747 929 29.

ResaHost phone support is available on weekdays, 09:00–16:00 Helsinki time, on +358 9 747 929 29. Phone support is included in every plan. You can send an enquiry outside these hours for our team to review. Email first-response targets are 48 hours for Basic and 24 hours for Pro and Premium, as set out in the SLA.

The agreed monthly price does not rise automatically when a commitment ends. After any separately agreed promotional free months, the price in your order confirmation applies. Other price changes require at least 60 days' notice under the terms, and you may cancel before the change takes effect.

Antivirus helps detect and block malware on devices such as your computer. Website security also needs server and application updates, access controls, monitoring and backups. Desktop antivirus does not update WordPress plugins, and website maintenance does not replace protection for your workstations.

Your content and the website's availability still matter. An attacker could change information, add malicious code or take the website offline, affecting customers and trust in your business. Updates and a workable recovery process also reduce risk for a simple company website.

It depends on your existing agreement. If your IT partner handles website updates, monitoring and restoration, compare that scope and price. If they cover workstations and office networks, ResaHost can maintain the website alongside them. You can keep your IT partner.