---
title: "Frequently asked questions"
url: https://resahost.net/en/faq/
canonical: https://resahost.net/en/faq/
language: en
description: "Answers about ResaHost prices, website migration, servers in Finland, support hours, maintenance and the 30-day money-back guarantee."
---

# Frequently asked questions

Common questions about ResaHost, by topic: pricing and contract, migration, support and security. If you cannot find what you need, call [+358 9 747 929 29](tel:+358974792929). A person answers, in English.

## Pricing and contract

### What does ResaHost hosting cost?

Plans cost €69, €129 or €189 a month, excluding VAT. The price covers hosting, a domain, email, updates, security and backups within the agreed scope. Add-ons such as a staging environment or cookie consent management are priced separately. [See pricing](https://resahost.net/en/pricing/).

### How do the plans differ?

Every plan has the same foundation: hosting, a domain, email, security and daily backups in two locations. The plans differ in update frequency, plugin allowance and the first response time for email support. Basic is updated once a month, Pro and Premium every week. Premium also includes hack-fix cover under its terms and a security report four times a year.

### Can I cancel at any time?

Yes. The agreement runs until further notice, with one month's notice to cancel, counted from the end of the calendar month in which you give notice.

### Can the agreed monthly price go up?

Not automatically. You pay the monthly price agreed in your order confirmation. Any other price change is announced at least 60 days in advance under the terms, and you can cancel before it takes effect.

### Is there a money-back guarantee?

Yes. The service has a 30-day money-back guarantee. The conditions and refunds are set out in the [terms](https://resahost.net/en/terms/).

## Migration and servers

### How will you move my website to ResaHost?

ResaHost handles the move for you: website, domain and email. A move is typically complete in 1–3 working days. The domain switch is timed to keep any interruption as short as possible. Schedule and scope are agreed for each website. [Read about migration](https://resahost.net/en/website-migration/).

### Where are the servers?

Your website and its database are hosted in Finland, in UpCloud's Helsinki data centres. Email runs where you choose: ResaHost's own email environment, Microsoft 365 or Google Workspace. GDPR compliance also depends on processing agreements, access controls and how you use personal data.

### Is ResaHost suitable for WordPress?

Yes. The servers are configured for WordPress, and ResaHost handles updates, including plugins.

## Support

### How do I get support in English?

Phone support is available in English on weekdays, 09:00–16:00 Helsinki time, on [+358 9 747 929 29](tel:+358974792929). It is included in every plan. The first response to email support comes within 48 hours on Basic and 24 hours on Pro and Premium, [as set out in the SLA](https://resahost.net/en/terms/service-level-agreement/). First response means the first reply, not the time to resolve the issue.

### Is the chat staffed around the clock?

No. The chat is an automated assistant. It helps you choose a topic and passes your contact or call-back request to the ResaHost team. You can leave a request at any time. Phone support is available on weekdays, 09:00–16:00 Helsinki time, on [+358 9 747 929 29](tel:+358974792929).

## Security and responsibilities

### How is antivirus different from website security?

Antivirus helps detect and block malware on devices such as your computer. Website security also covers server and website updates, access rights, monitoring and backups. Antivirus on your computer does not update WordPress plugins, and website maintenance does not replace protection for your workstations.

### Why does security matter if my website holds no personal data?

Your website's content and availability are still worth protecting. An attacker could change information on the site, add malicious code or take it offline. That can disrupt your customers and their trust in your business. Updates and a working restore process reduce the risk for a simple company website too.

### Do I need ResaHost if I already have an IT partner?

It depends on what your current agreement covers. If your IT partner also handles the website's technical updates, monitoring and restores, compare the scope and price. If their responsibility covers workstations and the office network, ResaHost can maintain the website alongside them. You do not need to change IT partner.

[Compare hosting and maintenance responsibilities →](https://resahost.net/en/compare-managed-hosting/)