Service agreements

These documents form the agreement between Resaco Oy, Finnish business ID 3259870-5, and the customer.

Agreement documents

• General service conditions: orders, delivery, payment, cancellation, the 30-day satisfaction guarantee and liability.
• Privacy policy: controller details, processing purposes, retention and individual rights.
• Data Processing Agreement: processing on behalf of business customers, subprocessors and security measures.
• Service Level Agreement: availability targets, support response times and service credits.
• Premium hack-fix guarantee: incident investigation, restoration, limits and customer responsibilities.
• Optional cyber insurance terms: cover, excess, activation and exclusions for the separate add-on.

Order of precedence

Where documents conflict, the source agreement specifies this order:

1. The written agreement or order confirmation between the customer and Resaco Oy.
2. The Data Processing Agreement.
3. The Service Level Agreement.
4. The hack-fix guarantee terms for Premium.
5. The cyber insurance terms, where the separate add-on applies.
6. The general service conditions.
7. The privacy policy.

Changes and questions

ResaHost may update the service terms. Customers receive at least 30 days' email notice of material changes before they take effect.

Questions about an agreement can be sent to [email protected]. For a new service enquiry, contact our team.