General service terms and conditions
Effective from 26 May 2026 · Version 1.0
These terms apply to the ResaHost service provided by Resaco Oy, Finnish business ID 3259870-5, referred to below as ResaHost, and to its Basic, Pro and Premium plans. They form part of the service agreement documents.
1. Formation of the agreement
The agreement is formed when the customer places an order on the ResaHost website or in writing and ResaHost confirms it by email. The confirmation states the selected plan, price and delivery date and is saved in the customer's account.
The customer must provide accurate business and contact information. ResaHost may refuse an order for a justified reason, such as suspected misuse.
2. Delivery
ResaHost delivers the service within five business days of confirming the order. On the delivery date, the customer receives access to their account and server.
If delivery is delayed for a reason attributable to ResaHost, the customer is entitled to a credit for the period of delay. Domain transfers and any WordPress migration take place during delivery at a time agreed with the customer.
3. Prices and payment
Current plan prices appear on the ResaHost website. Prices exclude VAT; applicable VAT is added to the invoice. Billing is monthly, with invoices emailed at the beginning of the month. Payment is due within 14 days of the invoice date.
Late payments accrue interest under Finland's Interest Act and collection costs under the Finnish Debt Collection Act. ResaHost may suspend the service if an invoice is more than 30 days overdue, after giving written notice at least seven days before suspension.
ResaHost may change prices by giving at least 60 days' notice. The customer may terminate the agreement before a price change takes effect.
4. Duration and termination
The agreement continues until terminated, starting from order confirmation. The customer may terminate it at any time through the customer portal or by emailing [email protected].
The notice period is one month from the end of the calendar month in which notice is given. ResaHost may terminate the agreement for a justified reason with three months' notice. Either party may terminate immediately by written notice in the event of a material breach.
Customer data is deleted within 30 days after the agreement ends unless the customer separately requests delivery of that data.
5. The 30-day satisfaction guarantee
A new customer may terminate within 30 days of service delivery and receive a full refund of plan subscription fees paid. The guarantee excludes one-off work, such as a separate migration or bespoke consultancy, domain registration fees and costs paid to third parties.
The refund is made within 14 days of the termination notice to the same bank account from which payment was received.
6. Customer responsibilities
The customer is responsible for the lawfulness of website content and for ensuring it does not infringe third-party rights. They must protect account credentials and passwords and use two-factor authentication for administrator accounts.
The service must not be used for spam, phishing, malware distribution, copyright infringement or other unlawful activity. The customer must not place an exceptional load on the service that affects other customers. ResaHost will notify the customer of such a load and agree corrective measures.
The customer must promptly report any security incidents they discover.
7. Limits of liability
ResaHost is responsible for the service as set out in the Service Level Agreement. Liability for damages is limited to the plan subscription fees paid by the customer during the preceding six months.
Unless required by law, ResaHost is not liable for indirect losses, including lost profit, reputational damage or damage suffered by the customer's own customers.
ResaHost is not liable for interruptions caused by force majeure, including natural disasters, war, strikes, official orders or failures affecting infrastructure providers such as Hetzner. It is not liable for failures in third-party payment, analytics, CDN or email services.
The hack-fix guarantee and cyber insurance have separate liability provisions in their respective terms.
8. Intellectual property
The customer retains ownership of website content and data. ResaHost receives permission to use that content only to provide the service. ResaHost retains its own rights in software, tools and documentation.
9. Governing law and disputes
The agreement is governed by Finnish law. The parties will first seek to resolve disputes through negotiation. If no agreement is reached, the competent court is Helsinki District Court.
A consumer customer may refer a dispute to the Finnish Consumer Disputes Board.
10. Other provisions
ResaHost may transfer the agreement as part of a business restructuring and will inform the customer in advance. The customer may not transfer the agreement to a third party without ResaHost's written consent.
Notices relating to the agreement are sent by email to the address supplied by the customer and, for ResaHost, to [email protected].
Questions about these terms: [email protected] or +358 40 5611 411.